1. Information We Collect

We may collect the following information when you visit our website or contact us:

A. Personal Information

• Name
• Phone number
• Email address
• Age (if shared)
• Address / Location (if shared)
• Any details shared in enquiry forms

B. Health-Related Information

If you share medical concerns, injury details, or treatment history while booking an appointment or consultation, we may collect that information to help provide better care.

C. Technical Information

• IP address
• Browser type
• Device information
• Pages visited and time spent on the website
• Cookies and usage analytics

2. How We Use Your Information

We use your information for the following purposes:

• To respond to your enquiries and connect with you
• To schedule appointments and consultations
• To provide physiotherapy services and treatment support
• To share updates related to your booking or treatment
• To improve our website experience and services
• To send service-related notifications (only when required)

We do not sell your personal information to third parties.

3. Cookies & Website Tracking

Our website may use cookies to improve your browsing experience and to understand how users interact with our website.

Cookies help us:

• Remember user preferences
• Track website traffic and performance
• Improve page usability

You can disable cookies anytime through your browser settings.

4. Sharing of Information

We may share your information only when necessary:

• With authorised staff and physiotherapy professionals for treatment purposes
• With trusted service providers who help us manage bookings, communication, or website performance
• When required by law, legal process, or government request

All third-party service providers are expected to maintain confidentiality and data security.

5. Data Protection & Security

We take data security seriously and use reasonable measures to protect your personal information from:

• Unauthorized access
• Misuse or disclosure
• Data loss or alteration

However, no online platform can guarantee 100% security, and users share information at their own risk.

6. Appointment & Consultation Data

Information shared during appointments (online or offline) is used strictly for healthcare purposes and maintained confidentially.

We may store consultation details for:

• Treatment continuity
• Future follow-ups
• Better recovery tracking

7. Your Rights

You may request to:

• Access your personal information
• Correct or update your information
• Delete your submitted information (as per applicable rules)
• Withdraw consent for promotional communication

8. Third-Party Links

Our website may contain links to third-party websites (Google Maps, WhatsApp, social media, etc.). We are not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.