Privacy Policy

Information We Collect

When you book an appointment, contact us, or use our services, we may collect the following information:

• Name, age, and gender
• Phone number, email address, and home address
• Medical history, current symptoms, MRI / X-ray reports
• Payment details (we do not store full card numbers)
• Information from our website (cookies, IP address, browser type)

How We Use Your Information

• To deliver physiotherapy assessment, treatment, and follow-up care
• To communicate appointment details, reminders, and treatment plans
• To process payments and issue invoices
• To improve our services and patient experience
• To comply with legal and medical record-keeping requirements

Sharing of Information

We do not sell, rent, or share your personal or medical information with third parties for marketing purposes. We may share information only with:

• Treating doctors or specialists, when coordinated care requires it (with your consent)
• Insurance providers when you ask us to file claims
• Legal authorities, where required by law
• Trusted service providers (payment gateways, CRM tools), under strict confidentiality

Data Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, alteration, or disclosure. Patient records are stored securely and accessed only by authorised clinical staff.

Your Rights

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications at any time
• Raise a concern with us if you feel your data is being mishandled

Cookies

Our website uses cookies to improve your browsing experience and analyse site performance. You can disable cookies in your browser settings. Disabling cookies may affect website functionality.

Contact Us

Dynamics Mend Physiotherapy Clinic
Sector 52, Noida 201301, Uttar Pradesh, India
Phone: +91 95828 09591
Email: Info@dymend.com