Information We Collect
When you book an appointment, contact us, or use our services, we may collect the following information:
- Name, age, and gender
- Phone number, email address, and home address
- Medical history, current symptoms, MRI / X-ray reports
- Payment details (we do not store full card numbers)
- Information from our website (cookies, IP address, browser type)
How We Use Your Information
- To deliver physiotherapy assessment, treatment, and follow-up care
- To communicate appointment details, reminders, and treatment plans
- To process payments and issue invoices
- To improve our services and patient experience
- To comply with legal and medical record-keeping requirements
Sharing of Information
We do not sell, rent, or share your personal or medical information with third parties for marketing purposes. We may share information only with:
- Treating doctors or specialists, when coordinated care requires it (with your consent)
- Insurance providers when you ask us to file claims
- Legal authorities, where required by law
- Trusted service providers (payment gateways, CRM tools), under strict confidentiality
Data Security
We use reasonable technical and organisational measures to protect your information from unauthorised access, alteration, or disclosure. Patient records are stored securely and accessed only by authorised clinical staff.
Your Rights
- Request access to the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications at any time
- Raise a concern with us if you feel your data is being mishandled
Cookies
Our website uses cookies to improve your browsing experience and analyse site performance. You can disable cookies in your browser settings. Disabling cookies may affect website functionality.
Analytics, advertising and session recording
We use Google Analytics and Google Ads to measure website traffic and the performance of our advertising, and Microsoft Clarity to understand how visitors use the site through behavioural metrics, heatmaps and session replay. These tools use first- and third-party cookies and similar technologies to record page views and interactions such as clicks and scrolling. The website chat, booking and contact forms, and anything you type, are masked in these recordings, and the data is used only to improve our website, services and advertising. When you submit a form or tap to call, Google may receive a one-way hashed (scrambled) form of the contact details you entered, to measure whether our ads led to an enquiry; it is not used by us for any other purpose. For more information about how Microsoft collects and uses your data, see the Microsoft Privacy Statement; for Google, see the Google Privacy Policy. You can opt out by blocking cookies in your browser.
Contact Us
Dynamics Mend Physiotherapy Clinic
Sector 52, Noida 201301, Uttar Pradesh, India
Phone: +91 95828 09591
Email: Info@dymend.com
Have a question?
Reach out to our team. We respond within 30 minutes during clinic hours.
Book a Consultation
Sector 52, Noida. At our clinic or at your doorstep. Free 30-minute callback. Honest assessment, no upselling.